Return & Refund Policy – 360ProMaster
At 360ProMaster, we value customer satisfaction and are committed to providing a smooth and transparent purchase experience. Please read our return and refund policy carefully before placing your order.
1. Eligibility for Refund
Refunds are available only under the following circumstances:
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The product key is verified as non-functional by our support team.
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A cancellation request is submitted before the product key has been delivered.
Please note: Refunds will not be issued in cases of user error, including:
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Selecting the wrong product
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Not verifying system compatibility prior to purchase
2. How to Request a Refund
To request a refund, please contact our support team at support@360promaster.com and include:
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Your order number
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A clear description of the issue encountered
Our team will review your request and respond within 3–5 business days.
3. Refund Processing Time
Once approved, refunds will be processed within 7–10 business days and returned via the original payment method used for the purchase.
4. Non-Refundable Items
Refunds will not be provided for:
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Digital products that have been successfully delivered and activated
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Items purchased during promotions, discounts, or special offers (unless defective)
5. Need Help?
If you have questions about your eligibility or need assistance with the refund process, please reach out to our support team: